Texas Medical Supply – Frequently Asked Questions
Medical Supply Rentals from a Team That Truly Cares
Texas Medical Supply is dedicated to providing a wide range of medical supply rentals and personalized solutions for Houston, TX residents. Regardless of your situation, you deserve to live a life free from physical limitations. We want to ensure every single one of our clients is confident in both the quality of our products and the care provided by our team. You deserve to shop at a medical supply store that genuinely cares about you, and we are confident that we can be that place for you.
High-Quality Rental Equipment and Supplies
The process of finding and deciding on rental equipment may be daunting, especially when shopping online. We understand time is critical when it comes to your health and hope to make the process as smooth as possible for you.
- What specific products do you offer? Among the most popular products we offer are wheelchairs, hospital beds, hospital accessories, lifts, scooters, ramps, walkers, oxygen concentrators, and CPAP machines. Don’t hesitate to contact our friendly customer service representatives for more information on any of our products.
- Do I need insurance to rent your products? No – we accept out-of-pocket payments. If you use Medicaid, Medicare, or private insurance, we can directly bill your insurance provider.
- Do I need a prescription to rent your products? Depending on your insurance provider and the type of equipment you are looking for, you may need a prescription in order to receive coverage. Contact your insurance provider to determine whether or not your needs are covered.
- Who should I reach out to for product information and ordering? Our team is available for over-the-phone and face-to-face assistance. Call us today or stop by our Houston showroom to place an order and receive more information about our products.
- What should I do if I receive the wrong product? Our customer service representatives are available six days per week to resolve any issues you may have with your order. Your happiness and satisfaction are our top priorities. Give us a call at the number listed below for assistance.
We’ve Got Your Equipment Assembly Covered
Putting together a new piece of equipment can be just as frustrating as finding the right one to purchase. We are an online medical supply store that you can trust for both high-quality equipment and helpful assembly services.
- Can you help me assemble my new equipment? Yes – your equipment will always be ready for use upon receipt. We will assemble your equipment and handle the heavy lifting for you.
- How do I use my new equipment? Upon delivery, our friendly team members will provide a thorough explanation of how to use your new equipment properly. They have the skillset and knowledge to answer your questions and ease any concerns you may have.
Prompt Equipment Repairs from A Trustworthy Team
We understand you don’t have the time to wait around for repairs on your valuable medical supplies and equipment. Texas Medical Supply’s online store has you covered with replacement parts and services.
- Where can I buy replacement parts for my broken equipment? We have any replacement parts you may need right here in our Houston warehouse. You should not have to search all over town for a new wheel, armrest, battery, or headrest.
- Who can help me repair my equipment? No matter the scope of your needed repairs, our team has you covered. We would be happy to help you with any repair service you may need.
Bringing Your Medical Supplies to You
No longer will you have to travel to and from a medical supply warehouse to receive your much-needed rental medical supplies. Through our online store, convenient delivery is just a call away.
- How do I get my equipment? Do you deliver? Yes – we’re proud to offer our delivery services to customers within 50 to 100 miles of our Houston, TX warehouse. Delivery fees will apply.
- What is the turnaround time for shipping? We offer same-day or next-day shipping to local customers. Any equipment ordered by 11:30 CST Monday through Friday will be delivered that same afternoon. If you miss the cutoff time, don’t worry. We’ll bring your medical supplies to you the next day.
- What shipping services do you use? Our in-house delivery team will bring your medical supplies right to your door.
Dedicated to Meeting Your Every Need
We understand that every client’s situation is unique. If your questions or concerns have not been addressed, please reach out to a member of our team for more information. We are available six days per week to answer any questions you may have. You deserve to find the rental medical equipment that matches your needs perfectly.